Who we are

Mamis Tours & Travels is a registered tour operator based in Kenya, operating under the laws and regulations of the Republic of Kenya. We act as the data controller for the information you provide.

Registered Office:
Mamis Tours & Travels

Mamis Tours & Travel Headquarters
Electricity House,Nkurumah Drive
Mombasa, Kenya

Data Privacy Officer: For specific inquiries regarding your data, you may contact our designated privacy team member.
Email: info@mamistravel.com

The Data We Collect & How We Collect It

Identity Information: We collect full names, passport numbers, dates of birth, and nationality. This is gathered primarily through booking forms or direct email correspondence.

Contact Details: We store email addresses, phone numbers, and physical addresses to manage your booking and provide updates.

Direct Communication Data: If you communicate with us via WhatsApp or social media platforms to plan your itinerary, records of these conversations and any media shared are retained for service accuracy.

Health and Lifestyle Data: We collect information regarding dietary restrictions, allergies, and mobility requirements to ensure suitable accommodation and vehicle provision.

Technical Data: When you browse our website, we may collect IP addresses and browser types to ensure our site functions correctly on your device.

Why We Need Your Information

• Legal Compliance: The Kenya Wildlife Service and other regional authorities require passport details to issue park entry fees and permits.
• Accommodation Booking: Hotels and lodges strictly require guest identification for check-in and security manifests prior to arrival.
• Operational Logistics: Your contact details allow our guides and drivers to locate you for airport transfers and pick-ups.
• Safety Protocols: Knowledge of dietary needs or medical conditions is essential for our ground team to manage meals and respond effectively in an emergency.
• Communication: We use your contact information to send itineraries, invoices, and pre-departure briefings.

Payment Security & Financial Integrity

We do not store your credit card information or banking login credentials on our own servers. To ensure your financial safety, all online payments are processed through certified third-party payment gateways that adhere to the Payment Card Industry Data Security Standard (PCI-DSS).

When you make a payment, you are redirected to these secure processors or provided with a secure payment link. Our internal records only reflect the transaction confirmation, amount paid, and the reference number associated with your booking. This separation ensures that your financial instruments remain isolated from our general operational data.

Sharing Your Data: Partners & International Transfers

To execute a seamless tour, we must share specific segments of your data with third-party service providers. This includes hotels, lodges, domestic airlines, and freelance guides who are directly involved in your trip. We provide them only with the information necessary to deliver their specific service, such as your name for a room booking or dietary needs for a meal plan.

If your itinerary includes travel to neighboring countries, such as Tanzania or Uganda, your data will be transferred to our partners in those jurisdictions to secure permits and accommodation. These transfers are mandatory to fulfill the travel contract you have booked with us. We do not license, trade, or sell your personal data to marketing agencies or external entities not involved in your travel arrangements.

Your Rights, Retention, and Cookies

Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Right to Access: You may request a copy of the personal data we hold about you at any time.

Right to Deletion: You have the right to request that we erase your personal data, provided there are no outstanding legal or financial obligations associated with your file.

Marketing Opt-Out: If you receive newsletters from us, you may unsubscribe immediately via the link in the footer of the email.

Cookies: Our website uses essential cookies to improve site speed and user experience. You can adjust your browser settings to refuse cookies, though some site features may function differently.

Security Measures

We employ technical and organizational measures to protect your personal data from accidental loss, unauthorized access, or alteration. Our website utilizes Secure Socket Layer (SSL) encryption technology to ensure that data passed between your browser and our servers remains private.

Access to your personal information within our office is restricted. Only employees who need the information to perform a specific job—such as billing or reservation management—are granted access to personally identifiable information. We regularly review our security protocols to adapt to new digital risks.